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Meeting your needs

What you can expect as a client

We aim to make investing as simple and straightforward as possible for you, whatever your time horizon and attitude to risk. We’re committed to providing you with excellent levels of service and will work very closely with you to understand both your lifestyle and financial goals. You’ll have a dedicated Client Portfolio Manager, responsible for looking after your investments.

  • You can contact them directly about your investments, and any changes in your goals or circumstances
  • Or, we can work closely with your professional advisers. If you prefer, your professional advisers can be your main point of contact

Whatever your preference, you or your professional advisers will always know exactly who your personal Client Portfolio Manager is and how to contact them.

Charging structure

Should you decide to allocate a proportion of your assets for Standard Life Wealth to manage, we want to make sure that you understand what services you're paying for. We're only too aware of the impact that costs can have on performance and believe that our simple charging structure differentiates us from many of our peers. We believe in clarity and transparency.

We apply our standard annual management fee on the value of your portfolio. This is a clean fee and is charged quarterly, in arrears. There are no initial or exit fees.

Please contact your Client Portfolio Manager, who will provide you with a personal tariff of charges and give you further details.

Cash Interest Rate

The current rate on our GBP cash account is 0.15%, which is subject to change.

Reporting

We'll send you regular, personalised quarterly reports, which detail your current portfolio valuation, cash and transaction statements, as well as investment performance and investment commentary.

Review meetings

Your dedicated Client Portfolio Manager will be available for regular face-to-face review meetings with you and/or your professional advisers.

Tax packs

We'll prepare and include details of your investments to support your tax return.

Credit facility

We have an arrangement with Metro Bank which means you may be able to access a credit facility, secured against the value of qualifying assets held in your personal portfolio.

Other providers

We'll happily deal with all of the major Self Investment Personal Pension (SIPP) and Offshore Bond providers, and provide ISA options via Standard Life Savings at no extra cost

Standard Life Wealth's commitment to the UK Stewardship Code